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Credit, Debit & Charge cards
Credit, debit & charge cards are accepted without surcharge. However, we reserve the right to deliver only to the cardholders billing address (although we may despatch to a different delivery address at our own discretion). You may be asked to provide us with proof of your address at anytime. This is to prevent credit card fraud. Use of stolen credit cards will result in international police notification and court action in all cases. UKVinylRecords may request to see further proof of user status and address in the form for example of a recent utility bill to verify the card holders name and address, before despaching the order. This action is to protect the genuine cardholder and us against fraud.

We reserve the right to amend our prices without prior notice. All goods sold are subject to the prices ruling at the time of ordering. We are not obliged to supply goods to you until we have confirmed acceptance of your order.

Product Availability
All orders and special offers are subject to availability.

Vinyl & CD'S
All vinyl records, and CD albums, are brand new

Purchasing From Us
By submitting your order, you are offering to buy the goods. We will only use your personal details for the purposes of supplying those goods and will only pass those details on to the delivery sub-contractor. Customer credit cards are only charged when your order is ready for dispatch. No property or title of the goods shall pass from UKVinylRecords to the customer until payment has been received in full.

UK Customers
If your goods do not arrive within 3 days of dispatch, first e-mail us to confirm your order has been shipped. Normal delivery time after dispatch is approximately 1 to 2 days.

Overseas Customers
If your goods do not arrive within 8 days of dispatch first contact us to confirm that your order has been shipped. We cannot investigate lost or missing parcels until 8 days have elapsed.

All records are mailed in strong cardboard envelopes and are sent by recorded delivery where possible. All other orders are shipped in appropriate strong packaging.

Shipping Charges
Will be calculated on the website for online orders

Import Duty and Taxes
It is your responsibility as the customer to pay all applicable customs fees and taxes for your country.

Order refusal
We may refuse to take your orders if we feel you have provided us with false information. We reserve the right to amend our terms and conditions at any time without prior notification. English law shall govern contracts between you and us and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute.

Customer Services
If you are not happy with your order or the service you have received, your first course of action should be to send us an email outlining the problem with your unique order reference. We will do our best to reply promptly. The terms of this contract do not affect your statutory rights as a consumer.

Website and content
The web site uses 'Cookies' which are passed to the client machine, to generate required session functionality. In no way, does the use of these 'Cookies' infringe the privacy of the user. They are used ONLY to generate a unique id for the customer/order/session. Errors and omissions accepted. Product images used are for illustrative purposes only, All Trademarks fully acknowledged.

General & Returns
If for any reason the customer is not satisfied with the product they may cancel within 7 days of receiving it. UKVinylRecords offers a 'no-quibble' 7 days money back guarantee. The return delivery cost incurred is payable by the customer. Goods must be sent insured to the purchase value.
The original delivery cost incurred is non-refundable. A re-stocking fee of 5% may be charged. The credit card surcharge if applied is also non-refundable,
All refunds will be made within 30-days of receiving the product back. Please note that the product must be packaged as it arrived complete, with all documentation/packaging and complete accessories. Please email us requesting the returns address. Please send the items you want to return qouting your order reference number. Any surcharge arising from credit card processing is non-refundable if the customer decides to cancel the order within 7 days of receiving it. In this instance the complete credit card surcharge of 3.4% is non-refundable. We regret that once a credit card is processed we cannot retrieve the credit card processing charge of 3.4% of the total transaction value,
Goods remain the property of UKVinylRecords until payment is made in full and are sold subject to our terms and conditions,

We believe these terms and conditions are fair and they protect our business as well as the customer's rights,
Our terms and conditions have been fully validated by independent authorities and comply fully with the law of England and Wales.
The statutory rights of the customer are not affected.

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